SHIPPING & DELIVERY
IMPORTANT COVID-19 UPDATE
*Due to the impact of COVID-19 on our warehouse and shipping operations, order process and shipping time may be delayed up to an additional 14 business days. THIS IS DUE TO THE LIMITED AVAILABILITY OF FLIGHTS & COURIER SERVICES.
General processing times are currently at 14 business days of ordering providing you have not selected an item described to you as a preorder.
Please note all processing times are approximate and can be slightly longer when placing an order during a sale period.
Delivery times after processing time is currently 7-21 business days.
IMPORTANT INFORMATION - Due to the COVID-19, current delays can result in a delay in processing and shipping times. We apologise for any inconvenience.
|GENERAL PROCESSING TIME||14 business days|
|PREORDER PROCESSING TIME||6 WEEKS|
|DELIVERY TIME||7-21 business days|
In some situations, any delays outside our control need up to 45 days. This is due to the current situation with covid19
Preorder items will be described as such in the product description. We are currently needing 6 weeks to process with additional shipping time below.
* Orders with a preorder cannot be separated and will be processed along with the other items in your order. Please be sure you understand this before proceeding with an order as we cannot change or cancel preorders. This will delay any in stock items in your order, until your preorder items are ready to ship.
If you fail to collect your parcel from Australia Post and the parcel is returned to sender, a replacement can take 4-8 weeks. You will also be charged 14.95 to have this returned to you once we received the parcel back to our International Fulfilment Centre.
On occasion, the parcel will be destroyed if it is not collected and a store credit will be issued less the postage paid.
Please be sure you supply the correct information on your order, as incorrect addresses supplied will mean you do not have buyer protection.
TRACKING YOUR PARCEL
When your order is ready to ship, an email with tracking details will be sent to the email address you used to place your order with.
If you haven't received an email with an update, please check your spam as our emails may be have been filtered incorrectly by your server/provider. You can also use the shipping guide as to when you should receive your parcel, as these timeframes will apply.
On occasion, you may receive multiple tracking details depending on availability. You may also receive only one tracking number but multiple parcels.
WHAT TO DO IF YOU ARE MISSING AN ITEM IN DELIVERY
If you receive your order and are missing an item, they will most likely be coming separately. If this does occur, please allow up to 21 days ( in some cases, we may need up to 45 days ) for final items to arrive if separate parcels have been issued.
Please contact firstname.lastname@example.org for assistance if 45 days have passed for further assistance.
WHERE DO WE SHIP OUR ORDERS FROM
We ship worldwide from multiple location. Depending on stock levels at each warehouse, we may ship your orders from our Australian based warehouse or from on of the following International Fulfilment Centres - New Zealand, China & USA.